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User Persona Overview for Strategy, Infrastructure, and Product Planning

The OSSera Unified Services Frameworx (USF) will be outlined in this blog series from a TMForum and user perspective.  The TMForum outlines the following management functional areas:

The red dotted line outlines the Service Development and Management layer.  OSSera USF supports this layer as well as the Resource, Development & Management layer below it.  However in this blog we are only going to look at the Service Development & Management layer.  Also we will primarily focus on tools for the left hand Strategy, Infrastructure, & Product management functions.

Service Strategy, Infrastructure, and Product Planning Stakeholders:

This is a key differentiator of the OSSera Service Inventory Manager solution.  State of the art modeling tools are made available to create service sequence, service topology, and network topology diagrams for modeling.  The unique objects are modeled within a Unified Data Model which can be exported and imported into a runtime system.

Service Planners today are often struggling to develop blueprints.  These blueprints are sometimes drawn within Visio however these diagrams do not have a Unified Data Model.  Also Visio cannot be leveraged within a runtime system for Service Operation Centers.  OSSera's Service Inventory Manager's Unified Data Model is the same model that is leveraged during runtime for Service Problem Management.

IT and other Engineering users support the planners with physical network resources and service impacting resources which are used in modeling.  A key differentiator of the OSSera Service Inventory Manager is that the Service and Network topologies can be modeled within the same Unified Data Model along with the Service Sequence Diagrams.

 

Since runtime operations requires a 7x24 99.999% High Availability environment IT should take the model that has been planned by the planner and import this into the runtime NOC/SOC system(s).

 

 

 

in the next blog we will look at the runtime Service Operation Stakeholders.

Andrew

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About Us  -  OSSera, Inc. is a global provider of Operational Support System (OSS) solutions for IT organizations, service planning, service operations, and network operations.  OSSera's multi-threaded symmetrically distributed platform fully leverages modern multi-core server hardware to provide higher flexibility, reliability, and scalability for service and resource management solutions.  OSSera's products support the TM Forum's suite of standards especially in the area of Service Management, Fault Management, Performance Management, Data Mediation, and Configuration Management.   Meet the management team.

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