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Service Inventory Manager ROI Questions


OSSera continues to work toward reducing the level of effort in Service Strategy, Infrastructure, and Product Planning functions. The Service Inventory Manager product is a unified management tool, which is targeted at helping the Service Strategy, Infrastructure, and Product (SIP) users as outlined in the previous "User Persona Overview for SIP planning" blog.
To help quantify this benefit we will work through some hypothetical use cases to illustrate the OSSera Service Inventory Manager Return-On-Investment (ROI). ROI measures the effectiveness of the tool investment by calculating the number of times the net benefits (benefits minus costs) recover the original investment. (1)
Service Inventory Manager "net benefits" will vary for each Service Strategy, Infrastructure, and Product (SIP) user given what services need to be modeled, what resources they manage, and the frequency. To help build your case in purchasing Service Inventory Manager lets first look at the areas of benefit.
The time to research, develop, and test a model is weeks or months depending upon the service. The model could be for a resource-facing service or a customer-facing service therefore each has different levels of effort. On average lets assume a 1 month effort to develop a model for one customer-facing service. Let’s assume hypothetically $1k per day for cost, therefore ~$20k is required to research, design, implement, and test a service model.
Determine if you are modeling services today? Do you use Visio? Do you use some other tool?
Determine your specific frequency in developing models. How often do you deploy new services? 
Determine your specific frequency in updating models. Do you need to update, delete, and modify models based upon product marketing strategy changes? content partners? service impacting resource changes? Is this quarterly? 
Determine your specific number of service planners? 
Determine your specific number of Service Strategy, Infrastructure, and Product (SIP) application systems?

Above are just a few of the questions that you can begin to ask yourself to estimate the costs.  In the next ROI blog we will look at an example.


User Persona Overview for Strategy, Infrastructure, and Product Planning

The OSSera Unified Services Frameworx (USF) will be outlined in this blog series from a TMForum and user perspective.  The TMForum outlines the following management functional areas:

The red dotted line outlines the Service Development and Management layer.  OSSera USF supports this layer as well as the Resource, Development & Management layer below it.  However in this blog we are only going to look at the Service Development & Management layer.  Also we will primarily focus on tools for the left hand Strategy, Infrastructure, & Product management functions.

Service Strategy, Infrastructure, and Product Planning Stakeholders:

This is a key differentiator of the OSSera Service Inventory Manager solution.  State of the art modeling tools are made available to create service sequence, service topology, and network topology diagrams for modeling.  The unique objects are modeled within a Unified Data Model which can be exported and imported into a runtime system.

Service Planners today are often struggling to develop blueprints.  These blueprints are sometimes drawn within Visio however these diagrams do not have a Unified Data Model.  Also Visio cannot be leveraged within a runtime system for Service Operation Centers.  OSSera's Service Inventory Manager's Unified Data Model is the same model that is leveraged during runtime for Service Problem Management.

IT and other Engineering users support the planners with physical network resources and service impacting resources which are used in modeling.  A key differentiator of the OSSera Service Inventory Manager is that the Service and Network topologies can be modeled within the same Unified Data Model along with the Service Sequence Diagrams.


Since runtime operations requires a 7x24 99.999% High Availability environment IT should take the model that has been planned by the planner and import this into the runtime NOC/SOC system(s).




in the next blog we will look at the runtime Service Operation Stakeholders.


Welcome to OSSera

We'd like to welcome our new readers to the OSSera blog and website. 

We'd like to kick off this blog with a look back at the Year 2010. 

  • Mobile Apps for everything
  • Mobile Location Services
  • Social Media Services
  • Media
  • SMS
  • Smartphones
  • 3G to 4G
  • More Usage, More handsets, more data, more competition, more mobile

Value-Added-Services are the key differentiators for Service Providers.  Service Providers in various groups including Communication, Cloud, and Managed Service Providers have to discover, design, deploy, operate, and manage Value-Added-Services.

Can this be done today without standards?

Can this be done without processes?

Can this be done without planning?

Can this be done without a unified model?

Can this be done without a scalable and 99.999% distributed highly available model?

Can this be done competitively on a cost effective platform?

Stay tuned for more blogs from OSSera which will help answer these questions and more.

Mobile Year in Review 2010

Youtube: themobilefuture



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About Us  -  OSSera, Inc. is a global provider of Operational Support System (OSS) solutions for IT organizations, service planning, service operations, and network operations.  OSSera's multi-threaded symmetrically distributed platform fully leverages modern multi-core server hardware to provide higher flexibility, reliability, and scalability for service and resource management solutions.  OSSera's products support the TM Forum's suite of standards especially in the area of Service Management, Fault Management, Performance Management, Data Mediation, and Configuration Management.   Meet the management team.

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